Job Profile
Domestic Abuse Housing Worker
Main Purpose
To work with Target Housing Clients to give support with sign up’s, benefits and rents.
Specific tasks
- Assist clients when moving in, or out of Target accommodation.
- Assess their financial circumstances. Assisting clients to maximize their income and to manage their personal budgets.
- Act as clients’ Tenancy Support worker offering advice and support
- Support clients to understand their rights and responsibilities under their occupancy agreements.
- Monitor clients’ handling of Target Housing property and consumption of gas & electricity.
- Monitor clients’ compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.
- Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing.
- Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department.
- Liaise with appropriate referral bodies to ensure that all are aware of relevant information. Working closely with other support agencies.
- Attend properties as and when required.
- Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
- Provide cover for absent colleagues as directed.
General tasks
- Attend and participate in training sessions or activities as required.
- Participate in team meetings and supervision as required,
- Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements.
- Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
- Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.
Person specifications
- Experience of providing a service to vulnerable groups
- Experience of delivering supported housing services.
- Experience of delivering services to clients’ housing and accommodation
- In-depth and up to date knowledge of Welfare Benefits System.
Competencies
Customer Focus (Critical)
Integrity (Critical)
Team Working (Critical)
Confidence & Judgment (Very Important)
Communication and Influence (Very Important)
Planning & Organising (Important)
Technical (Important)
There are many great reasons to join our team!
- Great opportunities for career development
- Mileage Compensation
- Membership to Westfield Health
- Lifetime Financial Membership
- 28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment
- Company pension scheme
- Enhanced sick pay
- Free Parking
- Paid for Enhanced DBS check
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
CLOSING DATE: 11/04/2025
We reserve the right to close this vacancy earlier should we receive sufficient applications for this role. Therefore, if you are interested , please submit your application as early as possible.