Housing Support Worker

At Cornwall Housing, we’re passionate about delivering homes and services to the communities of Cornwall.  We’re looking for people with Housing Support Worker skills/experience to join the team.  But your approach is just as important – we need talented people who can work with others and who want to make a difference!  Join our Cornwall Housing team for the career opportunities… and stay for the community!

About the role

Join our friendly Cornwall Housing team as a Housing Support Worker, playing a valuable part in supporting the delivery of a consistent Housing Operations service. In this role, you will be supporting families in temporary accommodation at  Polruan Hostel through financial advice, safeguarding referrals, support plans, and providing advice on a daily basis. You will be working with the Hostel Manager and as part of the Independent Living Team. The purpose of this role is to provide a customer-first approach, whilst maintaining accurate records and ensuring service standard are met, and that improved performance is achieved. 

Some of the main responsibilities are: 

• To provide day to day support and assistance to Hostel residents


• Support the residents in all aspects of customer service enquiries, voids property management, safeguarding, ensuring policies, procedures and legislation is adhered to


• Provide support to the Hostel Manager by assisting with the role as required to ensure the Hostel has staffing cover and any safety requirements are met


• Support management and letting process, to minimise void turnaround times, ensure applicant details are fully up to date and the letting of the flats is done in the most efficient manner

This role is perfect for someone looking to make a difference to tenants in our local community.

To find out more about the role please take a look at the role profile. 

About you

We are looking for you to bring:

• NVQ3 or equivalent combined with GCSE English and Mathematics


• Competent in the use of Microsoft Word, Excel and Outlook


• Demonstrates the ability to deal with members of the public face to face in matters relating to Housing Tenancies, Rent, Neighbourhood Enforcement and Voids


• Demonstrates attention to detail and analytical skills with the ability to interpret information, solve problems logically and effectively maintain statistical data in relation to target work areas that is accurate, immediately available and appropriate

Our offer to you

Salary: £23150.00

Working Hours: 37, Monday - Friday (9:00am - 17:00pm)

Contract Type: Fixed Term (1 year)

Base: This role is primarily based at Polruan Hostel

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!


• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 23 days annual leave plus bank hols (rising to 28 after 5 years’ continuous service) with the option to buy more, family friendly policies, and business flexi-time


• A senior management team who will listen and support you, and encourage your ideas and creative thinking


• Investment and support in your continuous learning and development


• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal


• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply 

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.  

The planned closing date for applications is Sunday 1 December 2024  (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received.  So we recommend that you please submit your application early.

Interviews are planned for Thursday 12 December 2024.

Contact us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing.

Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you.  Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/