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Veterinary Care Assistant/ Receptionist

DNA Vetcare
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Hemel Hempstead, Hertfordshire, United Kingdom

Are you looking for a new role in the Hemel Hempstead area? We are seeking an experienced Veterinary Receptionist/ Veterinary Care Assistant to join our elite and independent, owned by vets, Hertfordshire team. 

This is a one of a kind opportunity for a proactive and highly detail orientated Veterinary Receptionist or Veterinary Care Assistant, who really cares about patients, clients and offering the very highest levels of customer service.

The position suits a Veterinary Receptionist or VCA who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand. You should be confident handling and restraining animals.

To be considered you should be an Experienced Receptionist or VCA with a background ideally in Veterinary or someone with lots of Administration experience in a customer facing role - and you definitely need to love animals!

Contribute your own greatness to our immense team. What are you waiting for?

Our beautiful surgery is located in Great Gaddesden. Due to our location, you will need to be able to drive. We are part of an independent group of surgeries in Kent, Sussex, Surrey and London.
 
Your average day at The Vet Station could include:
  • Answering the phone and booking appointments in a friendly, efficient and caring manner 
  • Helping direct clients to the clinic 
  • Answering emails and enquiries 
  • Ensuring Facebook messages are responded to 
  • Scanning documents to patients files 
  • Taking payment at time of treatment 
  • Advising clients of our Healthcare plan 
  • Processing / logging Insurance Claims 
  • Administration of our 0% finance for those in need of help with cost 
  • Handling and restraining patients
  • General cleaning including before and after surgeries, kennels etc
  • Job duties as given by the nursing manager

About You

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment. 

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend.  This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. 

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging work place for their teams.
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