Are you motivated by a role that supports vulnerable people? Would you like to play a crucial role in ensuring housing sites are safe, secure, and welcoming overnight? Are you able to deliver a high level of customer service? This is an exciting opportunity to develop your career in an ambitious, sector-leading organisation where your contributions will be valued.
Please don't delay applying since we may interview on a rolling basis.
Location and travel: This position will be based in Hatfield but with occasional travel to support at other One YMCA accommodation sites.
Access to a vehicle insured for business use would be an advantage.
Hours: The role is on a rota shift pattern working 5 nights a week including weekends and bank holidays.
About the role:
One YMCA runs high quality housing services. This opportunity is part of a committed night team. This role will be based within a HMO housing vulnerable clients aged 18-25. The ideal candidate will have experience supporting vulnerable people and may have experience in security and/or building safety. This role involves acting as the first point of contact during night hours and offering a first class, welcoming and professional service to our residents. You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs. An Enhanced Disclosure check is required for this role.
Background information:
This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites. In 2020/21 we provided over 185,030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation our highly experienced support and complex-needs team deliver over 23,000 housing related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.
If you feel that you have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.
How to apply: Before applying, please read the attached job description. Please remember to submit your application once you have finished (by pressing the "Complete" button on the final page) or it will be marked as incomplete.
This is a Full Time role.
Hours per week: 40
Working Pattern: 5 nights week including weekends
About Us
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
These include:
The Benefits
About Us
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives!
One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases.
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
These include:
Community HUBs hosting a range of activities and meeting space hire
Childcare provision in Hertfordshire
Family support through a network of children’s and family centres covering Hertfordshire and Bedford
Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
Domestic abuse perpetrator reform programmes across Bedfordshire
Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.
Our Values
We champion RESPECT so everyone can belong
We show COMPASSION so everyone can contribute
We inspire GROWTH so everyone can thrive
Current Benefits
Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
Confidential help and advice line (24 hours) on medical, legal, and domestic issues.
Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.
One day additional leave day for every year of service up to 5 days.
Support for your child, IVF treatment, and through challenging times.
Training & Development with a clear pathway for you to grow.
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