Homeless Support Worker Assistant

FULL TIME - 37hrs

4 Week rolling rota, some weeks involving weekends

To be part of a team that supports our clients, keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service
• To assist clients with managing their finances, paying rent, managing arrears and accessing benefits
• To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks
• To support individuals to achieve their desired goals
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering 
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR 
• To maintain confidentiality 
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites 
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work nights and/or weekends This role will require you to lone work

DESIRABLE CRITERIA

• Experience in similar sectors
• Experience in customer service roles

ESSENTIAL CRITERIA

• Good communication skills
• Clear verbal and written English 
• Good keyboard skills for data inputting
• Basic knowledge of Microsoft Outlook, Excel and Word
• Polite and assertive manner
• Ability to self-motivate as you will work on your own
• Collaborate well in a team
• Ability to respond calmly in a crisis
• Have an interest and genuine concern for homelessness and related issues
• Working with adults with a history of homelessness, substance misuse, mental health and trauma so related experience preferable though not essential - empathy and compassion essential

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.