Position: Hear Care Assistant/Microsuction Assistant
Location: London
Employment Type: Full-Time (45 hours per week)
Working Days: Monday to Friday, with one weekend day a month
Working Hours: 8:30 am - 12:30 pm, 1-hour break and 1-hour travel, then 2:30 pm - 6:30 pm
Responsibilities include traveling between clinics during the 1-hour travel period
Salary: £26,000 - £35,000 per annum + Commission Rates
Visa Sponsorship: Not available (Applicants must have existing work authorisation for the UK)
About Us
We are a specialist audiology company with over 30 clinics across London, recognised as the Capital's leading ear wax removal provider. Our mission is to offer exceptional hearing care services with a focus on patient satisfaction and high-quality customer service. As we continue to grow, we seek dedicated professionals to join our dynamic team and contribute to our success.
Role Overview
The Hear Care Assistant/Microsuction Assistant will be responsible for providing microsuction ear wax removal to our patients, engaging in patient interactions, conducting screening tests, and supporting the overall clinic administration. The role requires flexibility to travel between our various London clinics and a commitment to delivering top-tier patient care.
Key Responsibilities
- Perform microsuction ear wax removal procedures.
- Conduct initial patient assessments and screening tests.
- Maintain accurate patient records and manage clinic administration duties.
- Ensure the clinic is well-stocked and organised.
- Provide exceptional customer service and patient care.
- Support the overall running of hearing care services.
- Participate in training and development sessions to maintain high standards of care.
- Assist with other tasks as needed to ensure efficient clinic operations.
Qualifications
- Previous experience in a clinical or medical setting.
- Training in microsuction/earwax removal will be provided.
- Good organisational and time management skills.
- Flexibility to travel between multiple clinic locations in London.
- Valid driving licence is useful but not essential.
Person Specification
Essential:
- Proven experience in a clinical or medical role.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organisational abilities.
- Ability to work independently and as part of a team.
- Compassionate and patient-focused approach.
Desirable:
- Experience in phlebotomy or similar procedures.
- Previous experience in audiology or ear care.
- Education or studies in Audiology.
Personal and People Development
- Commitment to continuous professional development.
- Willingness to participate in ongoing training and skill enhancement.
Communication
- Clear and effective communication with patients and team members.
- Ability to explain procedures and care plans to patients in an understandable manner.
- Professional and empathetic approach in all patient interactions.
We Offer
- Comprehensive in-house training by experienced practitioners.
- Flexible working hours to suit your lifestyle.
- Competitive salary with commission opportunities.
- Employee discount and participation in our wellness programme.
- Pension scheme and opportunities for professional development.
- Access to exclusive benefits through our employee marketplace.
Application Process
If you are organised, have strong time management skills, and are eager to make a difference in patients' lives, we would love to hear from you. To apply, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.