Healthcare Administrator

Healthcare Administrator

Who Are We?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

Newmedica Norwich has only been established since November 2021. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

Role Overview:

We are looking for a new Healthcare Administrator to join our Norwich site. This will be a part-time or full-time permanent role. Full-time will be 40 hours per week, to be worked over 5 days per week. This role will include working on weekends on a rota basis. 

Our Healthcare Administrators are responsible for a wide variety of administrative duties. It’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with general enquiries.

Our clinics are busy, so we’re looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focused and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What We're Offering:

• We are a Real Living Wage employer, offering a competitive salary of £25,000 per annum FTE for this role.
• 25 days annual leave, plus bank holidays.
• Access to a company-funded local gym membership.
  
• A well-stocked staff room with hot and cold drinks, and food for staff to make breakfast and lunch.
  
• Free eye tests and vouchers for glasses of up to £129 every 2 years.
• A free 24/7 GP consultation and counselling service.
  
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
• A bright, spacious and modern working environment, built to the highest standards.
  

What Skills & Experience Do I Need?

We will provide full training on our systems and processes, but the following would be advantageous to your application:

• Proven customer service skills with a passion for customer care.
• A team player who is happy to jump in and support others when needed.
• Proven high standards of administration, including the ability to follow processes.
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn.
• Exceptional administrator who can understand and deliver within a complex working environment.
• Good organisation skills and the ability to multi-task and prioritise own work without supervision.
  
• Outstanding telephone manner with the ability to adapt approach to different situations.
• Excellent verbal and written communication skills.
  
• Comfortable making a significant contribution in a small team.
• Able to balance working independently with appropriate escalation.
• Enjoys the routine and rhythm of a process driven environment.
• Seeks continuous professional development.

If you would like an informal chat about the opportunity, or to request a full job description, please contact our HR Administrator megan.kennedy@newmedica.co.uk

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.  

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.  

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.