Job Title: Customer Care Assistant (Veterinary Receptionist)
Salary: £16,135.33
Location: Maven Veterinary Centre, Sutton
Job Type: Full-time, Part-time
Hours: 25.77 hours per week, 4-day working week.
Shifts: Monday to Friday- 6/6.5 hour Shifts between the hours of 7.30 and 20:30. 1:9 Weekends & 1:9 Saturdays: Full weekend (Time back in Lieu); Saturday 9:00 to 16:30 and Sunday 10:00 to 14:30.
We're looking for a dedicated individual to join our amazing team at Maven Veterinary Centre as a Client Care Assistant.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
In this role, you will work closely with our clinical team to guarantee that our clients and patients receive top-quality service and care.
Roles and Responsibilities
The duties will involve, but are not limited to:
Initial client contact – answering incoming phone calls, greeting clients at the front desk.
Managing the diary - Booking appointments for consultations and surgery.
Processing client requests such as orders, repeat prescriptions and insurance claims.
Managing incoming emails.
Taking payments and managing daily cashing-up processes.
Ensuring the reception area is always clean, tidy and welcoming.
Essential Skills, Knowledge and Experience
Must have previous customer-facing experience.
Strong administration and organisation skills.
Confident, committed, and able to work well under pressure.
Confident using the telephone.
Reception or Client Care experience is desirable.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a primary care practice for small animals located in North Cheam, London.
Being accredited with a gold cat friendly clinic award and RCVS, we thrive to exceed expectations by providing expert care for our clients and their pets as we dedicated our time to look after them and keep them healthy.
To apply, please complete the quick application form below submitting your CV and cover letter. For more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk
Salary Value: £16,135.33 per annum;
Salary Description: Salary pro-rata;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.