Pure Heart Homecare are looking to recruit an experienced, full-time Team Co-ordinator.

Based at our Outwell office on the outskirts of Wisbech, the key accountabilities of this exciting and busy role, include: 

• Sole responsibility for completing the weekly staff rotas and maintaining working availability
  for all staff that work within the community.
• Ensuring rotas are at least four weeks in advance where possible and to ensure staff are aware of any changes to work schedule.
• Communicating with staff team any changes on the same day via telephone and ensuring
  that staff are aware of any changes or requirements.
• Liaise with Care Coordinator to ensure that staff have the tools that are needed and aware how to use the apps available.
• Ensuring that contracted staff are being used first to fill required hours and then zero hour
  filling the rota with availability.
• Monitor hours for staff that have a minimum or maximum weekly limit that they are not able to adapt.
• Complete any reports of absence to line manager.
• Ensure that Homecare Manager/Team Leader is aware of any RTW meetings that need to be completed with staff prior to their first shift back to work.
• Monitor periods of absence and any patterns, reporting to manager.
• Working with the team to ensure that all roster and care planning systems are correct for the
  rota to be efficiently completed for staff.
• Also ensuring that login details are available in the service users property for all staff to be able to login to calls and follow care plans.
• Work with the office team to ensure that staff have the time in their schedules to attend
  training and supervisions, including complete inductions and shadow shifts when they first start.
• Monitor employment length to ensure that probationary meetings are booked in within weeks 1–8 and 12.
• Ensure service users are protected from abuse.
• Respond to emergencies following guidelines, call for assistance and report to management team.
• Ensure that all staff understand their responsibilities with regard to safeguarding and encourage a culture of recognising and responding to risk by reporting concerns.
• Engage with service users and their families and carers, ensuring all parties have a voice
  and play an active part in their support and care.
• Lead on quality assurance and action any plans that come from this process. This area of responsibility, and the work associated with it, mainly concerns those individuals outside of the service/unit but who have a direct link or interest in the service.
• Reporting any concerns or changes to management.
• Maintaining the effective running of the service in accordance with departmental policies
  and procedures, including HR processes and health and safety of the service.
• Being flexible within the roll to support business needs with holiday and sickness cover.

This a demanding role that requires a level of experience. In return we offer an excellent rewards and benefits package:

• Good rates of pay, commensurate with experience 
• Annual holiday of 28 days including Bank Holidays 
• Enrolment into the NEST Pension scheme
• Cash bonus after 6 months successful employment 
• Access to Blue Light card benefits including cinema, restaurant and retail discounts
• Refer a Friend bonus scheme (for referring people to join our team)  
• Enhanced DBS check
• Free on-site Parking