MAIN PURPOSE: To implement and manage the provision of quality care to Service Users within the field.
SCOPE OF JOB: Responsible to the service users, their families, the regulation authorities and bodies.
To take full responsibility for the smooth running of the care service in the field, and to ensure quality of care and SU satisfaction.
To report all events that occur in the field with the service users that we look after to the Quality and Service manager immediately and ensure these are duly actioned.
To be responsible for implementing all quality assurance checks by one to one visits to service users, attending reviews and assessments, as well as representing the company in all meetings with the local authorities to whom we are commissioned.
To undertake assessments for new packages within 48 hour, first QA after two weeks, and re-assessments at 6-monthly intervals for double-handed service users, and annually, or as required, for all other service users.
To collect MAR’s/Observation Forms from SU homes where required at the beginning of the month and return to the office.
To monitor the effectiveness of our carer workers in the field through various types of spot checks, at least quarterly, though ensuring greater frequency of checks where medication is being administered by the carer worker. Includes live-in care workers. To make sure that failed spot checks are re-scheduled.
To check staff dress codes and manage staff aptitude and attitude.
To maintain records, and complete handover the following morning.
To ensure good relations are maintained in between all company staff and its clients.
To participate in attending to service user care and support needs.
To ensure their weekly schedule is in the office at the start of each week/ end of previous week.
To be responsible for providing the data needed from the field in order to submit quarterly Key Performance indicators.
To deal with low level complaints
Be the liaison between staff on the field and office staff
Be the liaison between service user and office staff
The Person must demonstrate.
Experience in care.
Experience in home care preferred.
UK driving licence./ e driving licence
Experience of care in a domiciliary setting.
Evidence of having worked as a senior member of a care setting.
A good working knowledge of care standards in domiciliary care
A good working knowledge of health & safety issues
Skills & Abilities
Promotion of equal opportunities for service users & staff
Administrative & organisational skills
Communication and customer service skills
Ability to work flexibly as required i.e. anytime between 6am and 10pm any day of the week
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