The Care Co-Ordinator will assist the Registered Manager to organize the day to day running of the service provision through Policies, training, supervision, and guidance provided by the Company.
It is the responsibility of the Care co-ordinator support the Registered Manager in achieving the aims and objectives of the Company: and to achieve Outstanding CQC rating.
To assist the Registered Manager in marketing the services provided by the Company and liaising with commissioners, prospective clients, health professionals and other agencies connected with training and development of the service.
DUTIES AND RESPONSIBILITIES
* To allocate staff to provide clients visits effectively by ensuring that staff are matched to client by taking account of the client’s preferences and care and clinical needs.
* To attend meetings and solicit for more care hours to grow the business.
* Monitor the allocation of staff to maximise efficiency whilst supporting them to maintain an appropriate work life balance.
* Allocate Client care visits and reorganise rotas when required by arranging cover for staff sickness, absenteeism, or holidays.
* Keep accurate records of sickness, absenteeism, and holidays.
* To represent the Company in a professional manner always, on the telephone, face to face or in written communication.
* Manage the workflow and performance of staff. Provide staff support, advise, induction, training, and supervision to the employees.
* To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and to keep the Registered manager informed of the outcomes and issues that are identified.
* To be aware of the Quality Assurance Policy of the Company in the provision of quality service to the clients.
* To carry out spot checks and Supervision reviews of Staff’s performance and hold team meetings for staff as required.
* To monitor the staff compliance, client compliance and training matrix.
* To be familiar with the Care Standards Act 2008 for Domiciliary Care Regulations ( National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care residential care services.
* To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
* Complete management reports.
* Complete an initial assessment of client Care Plan and risk assessment and ensure that these are person cantered, detailed and are reviewed when required; ensuring that care provision is meeting the client’s desired outcomes as required.
* Build good relationship with client and their family to ensure their ongoing care needs are properly met.
* Responsible for the promotion of client safety and wellbeing at all times.
* To report to Registered Manager any issues regarding the legislative requirements concerning the services provided and the staff providing them.
* To investigate complaints, incidents, accidents, and safeguarding concerns; ensuring that this is recorded, reported to Clinical Lead and or manager, and followed up appropriately.
* To visit Clients and to make reviews of the written Care plans, examine the written records of medication administration, and daily log notes kept by staff to monitor the care provision and to ensure that we are providing outstanding care as required.
* To report to the Clinical Lead or Registered Manager any financial issues that have an impact on the overall budget.
* To assist the Registered Manager with the recruitment, induction, training and supervision of staff.
* To produce reports as required by the clinical lead or registered manager.
* To maintain accurate clients and staff records.
* To ensure continuity of care provision through effective contingency plans