FOCUS CARE LINK is a pacesetting and leading homecare provider with the value of supporting individuals of all ages and backgrounds to receive the best home care services.
We are looking for a skilled and motivated CARE COORDINATOR to join our team in meeting the needs of those we serve in the vibrant and diverse locality of London.
As a Care Coordinator, you will support the Management Team to deliver a quality care service and manage the day-to-day operations of the service. You will be specifically responsible for the carers, managing the weekly and daily roster, and using the system to allocate and match the carers to care plans and client visits.
This role will give you a great opportunity to grow and take on extra responsibility. To be successful in this role you will need to demonstrate dignity and respect along with empathy and an understanding of what the clients and carers need.
Key Responsibilities: -
Allocating hours/managing staff rotas
Communicating with the care team to ensure all client calls are covered.
Liaising with clients and family members to match carers to new packages.
Maintain clear, accurate, and up-to-date records for all clients and carers.
Contribute to the growth of the branch.
Assist with inducting and supervising carers.
Work with the training team to ensure carers' training is up to date.
To maintain skills and undertake training and development as may be required to maintain practices. Maintain all Care Plans/care records in accordance with Focus Care Link Ltd policy
Organize and plan supervision and appraisals for care staff.
Key Skills: -
Excellent knowledge of CQC compliance
Good organizational and people skills
Strong eye for detail
Excellent verbal and written communication
Ability to work under pressure.
Able to think fast and make quick decisions.
Experience in coordinating, working in a similar environment, or supervisory role.
Ideally, you will have a Level 4 qualification in Health and Social Care
All staff members are expected to respect the confidentiality of all matters that they might learn during their employment and respect the requirements under the Data Protection Act. Staff should also be aware of their responsibilities under the Health & Safety at Work Act