When the time comes that you need support at home, we fully understand that you might be worried about your dignity or safety.
Although inviting strangers into your home to care for you is bound to initially be stressful, we will try to reduce your anxiety by listening to you carefully and making sure that you are comfortable with our service and the way in which we provide it.
In fact, we aim to fully understand your precise needs and preferences before our service begins. Only when you are happy with the support plan we have agreed together, will we select a Care Worker to meet you. It will be someone with appropriate experience, qualifications and skills, and you will always be able to change your Care Worker if you wish.
You'll find that you will soon get to know your Care Worker, and feel comfortable with them. You'll also get to know your local Caremark Field Care Supervisor, who will make regular visits to your home to check that you are entirely happy with the support you are receiving. You are encouraged to speak to us at any time if you have any concerns about your safety or wellbeing, or wish to change the way your support is arranged.